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User profile for user: talfromkfs
talfromkfs Author
User level: Level1 27 points
I enabled the PlayReady DRM for Windows 10 flag on edge but it did not help.
It looks like the quality of the video on apple tv+ is less than 720p
did anyone find a solution?
Thanks.
Windows, Windows 10
Posted on Oct 29, 2021 2:29 PM
Question marked as Best reply
User profile for user: Baity
Baity
User level: Level1 1 points
Posted on Jan 17, 2022 7:24 AM
Same problem here!
4K ultrawide screen and I can't get Apple TV+ to play anything above what looks like 720p.
Tried multiple browsers and have switched on Widevine and PlayReady yet still looks shockingly bad, really disappointed with this experience so far!
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User profile for user: Baity
Baity
User level: Level1 1 points
Jan 17, 2022 7:24 AM in response to talfromkfs
Same problem here!
4K ultrawide screen and I can't get Apple TV+ to play anything above what looks like 720p.
Tried multiple browsers and have switched on Widevine and PlayReady yet still looks shockingly bad, really disappointed with this experience so far!
Link
User profile for user: martijn17
martijn17
User level: Level1 14 points
Dec 28, 2021 9:36 AM in response to zw3ist3in
Hey. Sorry but I forgot to update that I had 3 calls with apple support about this issue and they didn’t have a clue what is supported or not. This shows Apple not showing any professionalism in this area.
the first employee asked me to reinstall the app. Told her I’m on windows. And she kept persisting I had to reinstall. When I asked to be transferred to her manager she told me she was it…….
let me say that I cancelled my subscription and use alternative sources to watch the content in 4K on all of my devices. Apple or not. Problem solved.
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User profile for user: saviodominic
saviodominic
User level: Level1 14 points
Nov 8, 2021 7:38 AM in response to TammyW_03
Hello TammyW_03
Sorry I think you gave the wrong link. The issue is completely different.
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User profile for user: Tegmental
Tegmental
User level: Level1 14 points
Dec 3, 2021 8:28 PM in response to talfromkfs
Same here. Is there an update on this or is this just being ignored?
Link
User profile for user: TammyW_03
TammyW_03
User level: Community Specialist
Oct 30, 2021 2:55 PM in response to talfromkfs
Hello talfromkfs,
Thanks for visiting Apple Support Communities. We understand that you're noticing lower quality video when streaming from the Apple TV+ app on your Windows PC. See if the steps in the following guide help: If you can't watch or stream movies and TV shows in the Apple TV app
Let us know how it goes.
Take care.
User profile for user: martijn17
martijn17
User level: Level1 14 points
Dec 8, 2021 11:41 AM in response to TammyW_03
did you read the question? this is about windows 11.. not the apple tv app....
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User profile for user: martijn17
martijn17
User level: Level1 14 points
Dec 28, 2021 10:52 AM in response to talfromkfs
Netflix is working fine …. Just good programming. :)
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User profile for user: martijn17
martijn17
User level: Level1 14 points
Jan 17, 2022 7:25 AM in response to Baity
they don't support it, but won't list it.. play on Apple or on a device, otherwise you are f....
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User profile for user: talfromyoungstown
talfromyoungstown
User level: Level1 8 points
User profile for user: talfromyoungstown
talfromyoungstown
User level: Level1 8 points
Dec 8, 2021 11:59 AM in response to martijn17
Also there is no Apple TV plus app for windows..
I ended up purchasing a roku because of this..
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User profile for user: zw3ist3in
zw3ist3in
User level: Level1 8 points
Dec 28, 2021 9:16 AM in response to talfromkfs
I Have the same issue. No matter what browser I use. Streaming Quailty is very bad on Windows.
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User profile for user: talfromkfs
talfromkfs Author
User level: Level1 27 points
Dec 28, 2021 10:07 AM in response to martijn17
I just bought myself a Roku device.
I think that apple does this on purpose because of pirated concerns.
Link
Apple TV+ Streaming low resolution on PC browser (Windows 11)
